Physical Therapy Scheduling and Automation Software

Easy and powerful front-desk automation software built by PTs for PT, OT, SLP

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Physical Therapy Scheduling Software
Appointment Scheduling Digital Intake Eligibility Checks Appointment Automations SMS Reminders Appointment Rules Waitlists 2-Way Texting Medical CRM Integrated Faxing Credit Cards Cash-Pay Pts.

Our Front Desk Staff Have Never Been Happier

HENO Refills Cancelled Slots In Seconds…

We caught up with Justin to learn how his front desk uses HENO’s Physical Therapy Scheduling Software to automate redundant tasks. He shared some of HENO’s highlights, and explained that HENO improves clinic efficiency levels and increases patient satisfaction levels because it empowers front-desk staff to be more responsive to patients, and deliver better customer service. Of course this leads to more patient referrals, so everyone wins when the front desk is happier and more productive. He said the biggest HENO game changers are as follows:

  • One-click Insurance eligibility verifications
  • HENO Sends Mass Texts Patients to Refill Cancelled Slots. Cancellations mean lost income, so HENO plays a direct role in boosting our revenues. In the old days we would call patients from our waitlist to try to fill cancelled slots, but nobody answered their phones. Now with the click of a mouse HENO mass texts our waitlist. We usually fill cancelled slots in minutes
  • Website Self Registrations are pretty cool. There’s nothing like getting an email on a Saturday telling you a new patient self-registered on the website
  • Digital Intake Forms save hours of manual staff data entry, and push data into evaluations so PTs don’t have to type so much
  • Now we have Credit Cards on File Before Patients Even Arrive. HENO’s digital intake forms let patients put their cards on file before they even arrive for their first visit. What a great relief to have reliable patient information for every patient

Justin explains, “Now when a patient cancels we mass text our waitlist to fill the vacant slots sometimes in as little as 30 seconds. HENO is one of the few Physical Therapy Scheduling Softwares that directly increases revenues. My front desk staff has never been happier!”

Justin Reau
COO, Hohman Rehab

Scheduling

Easy Appointment Management

Clinics of all sizes use HENO’s Therapy Scheduling Software built by front-desk pros for front-desk pros. Here are some of the things HENO can do:

  • Build color-coded slots for visit types or insurance carriers
  • View daily, weekly, and monthly views
  • Drag and Drop to change appointment times
  • View multiple clinicians side-by-side
  • Set recurring appointments
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Patient Portal & Digital Intake

Obliterate Busy Work & Focus More on Customer Satisfaction

HENO makes front-desk staff and patients happier by automating the entire intake process. Email or text intake forms to patients, then watch the forms automatically flow into the patient charts. Life has never been so simple!

  • When front desk staff are more relaxed, patients sense it, and they feel more relaxed
  • Enable new patients to conveniently self-register on your website, providing credit card details and completing necessary intake forms.
  • Seamlessly email and text intake forms and outcome measures to patients, ensuring a smooth and convenient process.
  • Staff members receive timely alerts when patients forget to complete their intake forms, allowing for prompt follow-up and completion.
  • Automate the transfer of patient intake details into evaluations, saving valuable time and reducing manual data entry.
  • Empower patients by offering online appointment booking, secure bill payment options, and a convenient platform for purchasing products or services.
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Eligibility Verification

One-Click Eligibility Verifications

Tired of spending countless hours calling insurance companies. Headache from remembering multiple passwords for various portals that only sometimes work? HENO has you covered with one-click eligibility verification reports

  • Quickly determine if patients are covered or not
  • Instantly find key insurance coverage details such as Prior Authorization Requirements, co-pay, deductible, and family and individual out of pocket limitations
  • Find Medicare Therapy Cap Details
  • Find NPI In-Network Status for your clininicians
  • View the number of PT, OT, and SLP visits included in benefits versus remaining

*results vary by payer

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Revenue Generating Automations

Appointment Automations

Generate tens of thousands in annual revenues with simple appointment automations.

  • Clinics can Mass Text their Waitlists to efficiently reschedule appointment cancellations
  • Offer convenient online appointment booking options for both new and existing patients, enhancing accessibility and convenience
  • Stay on top of missing appointments with real-time dashboard alerts, allowing for super fast rescheduling and improved patient follow-up
  • Minimize no-shows by implementing email, voice, and text reminders, increasing appointment attendance and improving overall patient engagement
  • Maximize revenue generation with detailed reports on missed copays and integrated credit card processing, ensuring accurate payment collection
  • Customize timeblocks, view schedules for one or multiple therapists, and easily manage appointments across multiple locations
  • Generate custom appointment reports based on payer information, copays, visit numbers, and remaining prior authorizations, providing valuable insights for practice management
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Appointment Reminders

Reduce No Show Rates With Automated Email, Text, and Call Reminders

HENO offers various plans and packages. Some plans offer unlimited appointment reminders while others offer allotments. Choose whichever package is right for you!

  • Send Email, Voice, and Text Appointment Reminders
  • Text reminders ask patients to reply with “C” to confirm appointments
  • Confirmed appointments appear on your calendar with bold thick yellow borders
  • Control which types of reminders each patient receives
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Scheduling Rules

Reduce Income Losses and Denials

  • Front Desk Staff cannot remember millions of details nor should they have to. Let HENO reduce your stress with proactive, critical compliance reminders
  • During scheduling, HENO intuitively notifies you about expired and missing Prior Authorizations, expired Plans of Care, and exceeded policy visit limits
  • View patient balances and collect copayments during check-in
  • Trigger automated color changes by Insurance Scenario. For example, Medicare, Medicaid, Auto, Worker Comp, PPO, HMO, and Cash Pay can all be assigned unique colors which pop when you save the appointment. This makes it easier for front-desk to know the patient’s insurance when the appointment is saved
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Waitlists

Track, Manage, and Engage Your Waitlists

  • Assign patients to waitlists, assign clinicians, rank patient priorities, pick preferred days of the week and more
  • Use custom staff commission tracking reports to pay staff fixed or percentage based per visit fees & let staff track this on their own dashboards
  • Use digital punch cards to automatically track visits
  • Let patients book and pay for classes from your website
  • Set recurring monthly payments for gym and other subscriptions
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Two-Way Patient Texting

Goodbye 1982, Hello 2023

  • Reduce outbound and incoming phone calls with 2-way patient texting
  • Delight patients, delight staff, delight everyone with simple 2-way text inbox visible to all staff
  • Create quick texts to automate repetitive typing in your texts
  • All incoming and outgoing text messages are stored on patient charts for easy historical tracking
  • Patients can reply to outbound appointment reminders, and mass outbound text messages sent from HENO’s marketing software to simplify communications with patients
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Medical CRM

Sticky Notes Be Gone – HENO’s Got This!

  • Log incoming and outgoing patient calls, set follow-up reminders to contact patients in the future, scan documents, upload files
  • See appointments, payments, documents, claims, exercises, clinical notes, and much more from patient profiles
  • Review Patient communication logs to see incoming and outgoing text messages and phone calls, outgoing emails, and outgoing intake forms
  • Keep tabs on patients with Missing in Schedule Reports
  • Use custom patient fields to track and report on patients
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Scheduling Rules

Reduce Income Losses and Denials

  • Front Desk Staff cannot remember millions of details nor should they have to. Let HENO reduce your stress with proactive, critical compliance reminders
  • During scheduling, HENO intuitively notifies you about expired and missing Prior Authorizations, expired Plans of Care, and exceeded policy visit limits
  • View patient balances and collect copayments during check-in
  • Trigger automated color changes by Insurance Scenario. For example, Medicare, Medicaid, Auto, Worker Comp, PPO, HMO, and Cash Pay can all be assigned unique colors which pop when you save the appointment. This makes it easier for front-desk to know the patient’s insurance when the appointment is saved
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2-Way Faxing

Your Fax Life Just Got a Lot Easier

  • Send and receive anything to anyone with a fax machine
  • Keep your fax number, and transfer it for use inside HENO
  • Send any PDFs from your desktops as fax attachments
  • Automate your repetitive cover sheets with automated Quick Texts
  • Attach all faxes to patient charts for organizational simplicity
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Credit Card Payments

Collecting Patient Payments Has Never Been This Easy

  • Use HENO’s Bulk Co-Pay Collection feature to save time
  • Store patient cards on file
  • Patients enter their credit cards during digital registration from your website, or via digital intake forms sent to them via text and email
  • Swipe, type, or collect copays from card on file from the appointment check-in screen
  • Let patients make Credit Card payments online from texted e-statements, or from the patient portal
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Cash Pay

Retail & Cash-Pay Patient Management

  • HENO’s General Store makes it easy to manage cash-pay patients with custom product sales, and service sales
  • Sell Packages, track packages with digital punch cards
  • Sell products online, and in the office, and let HENO calculate sales taxes
  • Setup recurring monthly patient payment plans, then HENO automatically runs the patient’s card on file monthly, and emails them a receipt
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Slash up to 10 hours/week in documentation time!

Discover all the ways to streamline your practice with our end-to-end practice management platform.

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